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Frequently Asked Questions

 What is the best way to order?

The quickest and easiest way to make an order is through this website.

Can i come and collect?

We welcome collection from our 12,000 sq ft warehouse facility in Southampton, you can find us here. Please call ahead to arrange this.

What are your opening hours?

We always have staff on hand at our warehouse Monday to Friday 9am-5pm

What if i have any questions?

We know from experience that most customers love to have a chat to us before hand to get a good idea of what they are getting as the used gym equipment market can be very confusing with so many similar options available. Before you call us for advice, think about the following questions that we’ll likely ask you.

  • What use will the machine get?
  • Where will the machine be situated?
  • Do you have any special requirements?
  • What is your budget?

 

What if the item i want is out of stock?

We endeavour to keep the stock levels accurate on the website however due to the nature of our products our stock is changing constantly. If an item happens to be out of stock you will be advised of an approximate waiting time from placing your order to when you can expect to receive the item.

If at any time we feel we will be unable to source stock in a timely manner we will contact you and you may choose to have a full refund.